WA TemplatesSome websites sell tools that send the same message to hundreds of numbers at once. We do not offer one, and we advise against using one. This page explains why, and gives safer ways to reach many customers.
The problem with bulk sending
- People did not ask. A message from a shop they never contacted feels like spam, and many will report it.
- Accounts can be restricted. Apps may limit or ban accounts that many people report as unwanted. Losing a number you use for business is costly.
- It rarely works. People ignore messages that are not for them.
What to do instead
- Ask first. Put your number on the counter and your bill with "Message us to get offers". Only message those who say yes.
- Use the right tools for lists. WhatsApp has features made for business to talk to many customers, such as broadcast lists to saved contacts and a business app. Read WhatsApp's own help pages for their current rules and limits.
- Make it personal. Use the person's name and refer to what they bought.
- Make it easy to stop. If someone asks you to stop, stop at once.
Our approach
The templates on this site are for one-to-one messages. The "Send on WhatsApp" button opens WhatsApp and lets you choose one recipient. You always press send yourself. If you need a link or QR code for customers to message you, see the WhatsApp link maker.
Questions people ask
Is a group a good way to reach customers?
Only if people joined by choice. Adding people to a group without asking annoys them and many will leave.