WhatsApp BusinessBecause anyone can open a WhatsApp chat, some people pretend to be a shop to take money. Honest shops can also find their name or photos copied. Both sides can protect themselves.
For customers
- Do not pay in advance to a shop you cannot check. Look for a real address, a phone number you can call, and reviews from real people.
- Compare the number in the chat with the one on the shop's own website or board.
- Be careful with offers that look too good, and with pressure to pay quickly.
For shops
- Put your number on your website, your board and your social profiles so customers can compare.
- Tell customers that you never ask for OTPs or PINs.
- If someone copies your name, report the account inside the app and tell your customers.
Read our privacy and safety notes on click-to-chat links for more.