WhatsApp BusinessQuick replies for a grocery and kirana shop
Ready messages with shortcut names, to save in the WhatsApp Business app.
A grocery gets the same few questions every hour: timings, delivery, minimum order, payment. Ready answers save your thumbs and make every customer feel looked after.
Update the delivery lines when your area or hours change, so customers never get old information.
/hours
We are open 8 am to 9 pm, every day except ____. You can message us any time and we will reply when the shop is free.
/delivery
We deliver within ____ km. Delivery is free above Rs ____ and Rs ____ below that. Please send your list and address.
/order
Thank you. Please send your list with quantities and brands, and your address. We will confirm the total before we pack.
/total
Your total is Rs ____. You can pay by UPI to ____ or in cash on delivery. Please send a screenshot after paying.
/packed
Your order is packed and will reach you by ____. Thank you for shopping with us.
/out
Sorry, ____ is out of stock today. May we send ____ instead, or leave it out?
/pay
Our UPI ID is ____. Please check the name shown before you pay, and send us a screenshot.
/thanks
Thank you for ordering from us. We hope you are happy with everything. Please tell us if anything is missing.
Using these replies
Tap Copy, then in the WhatsApp Business app open Tools, Quick replies, add a reply, paste the text and type the shortcut shown, for example /hours. In a chat, typing / lists your replies. Fill every blank first, and edit the words so that they sound like you. Read how quick replies work and an order workflow.
Questions people ask
How do I save these in WhatsApp Business?
In the app open Tools, then Quick replies, add a new one, paste the message and type the shortcut shown. See the quick replies guide. The app allows 50 stored replies, so keep your best ones.
What do the blanks (____) mean?
They show where to put your own detail: a price, a time, an address. Fill them before you save so you do not have to edit each time.