WhatsApp BusinessWhatsApp's help page "How to use quick replies" (read on 14 November 2026) says quick replies are shortcuts for messages you send often, and they can include media such as images and videos. The page says the maximum number of stored quick replies is 50.
Setting one up
From the Tools tab tap Quick replies, tap the add button, write the message, set a shortcut and Save. To use one, open a chat, tap the message box and type "/" to see all your quick replies, or use the attach menu and choose Quick reply. The page notes that media files are not supported in quick replies on WhatsApp Web or Desktop.
Default replies
The app creates quick replies from your business profile, for example one with your hours or your address. WhatsApp advises filling each section of the profile to get these default replies.
Deleted replies cannot be recovered
The page warns that you cannot recover a deleted quick reply and suggests keeping a copy of important ones outside WhatsApp. A note in your phone or a page like ours works.
A naming scheme that works
Use short, memorable shortcuts: /hours, /address, /price, /order, /pay, /thanks, /late. With a limit of 50, group them by topic and keep your best 20 to 30 and update them. See sample sets for grocery, tuition, salon and other businesses.