WhatsApp BusinessWhen orders arrive in chat, they get lost. A fixed routine with the app's own tools keeps each one safe. This is the routine many small shops use.
| Step | What you do | Tool |
|---|---|---|
| 1. Enquiry | Greet, ask what the customer needs. | Greeting, label New enquiry |
| 2. Quote | Send price in writing. | Quick reply /price, label Quote sent |
| 3. Confirm | Repeat the order, total and date; ask yes. | Quick reply /confirm, label Order confirmed |
| 4. Pay | Share how to pay; check your own bank app. | Quick reply /pay, label Payment pending |
| 5. Deliver | Send ready and delivered messages; ask feedback. | Label Delivered |
Check payment in your bank app
A payment screenshot can be faked. Before you pack, look in your own bank or UPI app and see the money. Do the same for each order, however friendly the customer.
Keep a daily list
At the end of each day, open the label Order confirmed and see what remains. Use labels to do this in seconds. Keep important chats as records; see keeping chats as records.