WA TemplatesOrder update messages
Confirm, pack, ship and deliver: the messages customers want to see.
Customers do not mind waiting; they mind not knowing. A short update at each step, order confirmed, packed, sent, delivered, answers the question before it is asked. Use these as they are or adjust the wording to your shop.
Send the update at the moment it happens. A late "your order is on the way" is worse than none.
Hello ____, your order no. ____ is confirmed. The total is Rs ____ and we expect to deliver by ____. Thank you for ordering.
Hi ____, your order is being packed today. We will share the tracking details once it is dispatched.
Hello ____, your order no. ____ has been dispatched through ____. Tracking number: ____. It should reach you by ____.
Hi ____, your order is out for delivery today. Please keep your phone nearby.
Hello ____, your parcel has been delivered. Please check the items and let us know if anything is wrong within ____ days.
Hi ____, one item from your order is out of stock. May we replace it with ____, or refund Rs ____? Please tell us what you prefer.
Hello ____, there is a delay in your order because of ____. We now expect to send it by ____. Sorry for the trouble, and thank you for waiting.
Hi ____, we could not deliver today because ____. Please tell us a time tomorrow that suits you.
Using these messages
Tap Copy and paste the message into WhatsApp, or tap "Send on WhatsApp" to open WhatsApp with the message ready. Fill every blank (____) with your own detail before you press send. Change a word or two so that it sounds like you. The guide to short business messages explains the pattern behind them.
Questions people ask
What do the blanks (____) mean?
They show where to type your own detail, such as a name, a date or an amount. Fill every blank before you send.
Can I send the same message to many people?
We advise against bulk sending to people who did not ask. See bulk messages and consent.